Return & Refund Policy

At VITALASI, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely happy with your purchase, we offer a flexible return and refund policy to make your shopping experience stress-free.

Cancellation Policy

You can request a cancellation within 24 hours of placing your order, provided that it has not yet been dispatched. Once the order has been shipped, cancellations are no longer possible, and you will need to follow our standard return policy.

To request a cancellation, please contact our support team at contact@vitalasi.com with your order details.

Returns Policy

If you are not satisfied with your purchase, you have 30 days from the date of receipt to request a return. To initiate a return, please follow these steps:

  1. Contact our customer support team at contact@vitalasi.com with your order number and reason for return.
  2. Our team will provide you with the return instructions and shipping address.
  3. Once we receive the returned item, we will inspect it and process your refund or store credit.

Return Conditions:
Items must be unused, in their original packaging, and in resalable condition.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.

Refund Policy

Once your return is received and inspected, we will notify you via email. If approved, refunds will be issued to the original payment method within 2-5 business days (depending on your financial institution).

If you prefer, we can also offer store credit, which can be used for future purchases on our website.

Exchange Policy

If you need a different size or a replacement for a defective item, we offer FREE exchanges in the form of store credit.

  • Contact our support team to arrange an exchange.
  • You may be required to return the original item before the replacement is sent.

Damaged or Defective Items

If you receive a damaged or defective item, please reach out to us within 48 hours of delivery with photos of the product and packaging. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

For any return, refund, or exchange requests, please contact our customer support team:
📧 Email: contact@vitalasi.com
📞 Phone: +442033761376 (WhatsApp) Written chat only
💬 Live Chat: Available during business hours

We reserve the right to update this Return & Refund Policy at any time. By purchasing from VITALASI, you agree to the terms outlined above.